Terms and conditions

Manufacturer’s warranty on Garner products

Garner products are covered by Garner’s Limited Warranty and Warranty Return Policy (document 4075-316C):

• Term: one year from the date of purchase by the original end user, shown by packing slip or invoice. Some accessories have 90 days; see the product specifications.
• Cover: defects in materials and workmanship. Garner decides whether to repair or exchange the product, or to supply user-installable replacement parts. Replacement products and parts carry the remaining warranty of the original product.
• Not covered, among other things: cosmetic damage, freight damage, consumable parts, normal wear and ageing, damage from accident, misuse, inadequate wiring, power surges, liquids, fire or other external causes, use outside the intended purpose, service by anyone other than Garner or an authorised service provider, unauthorised modifications, and products with a removed or defaced serial number.
• Returns: only with prior written authorisation and a return authorisation number; transport costs are for the end user.
• Garner’s liability is limited as described in its warranty document. Dealers and resellers cannot change or extend the warranty.

Bronneberg is Garner’s partner for the EMEA region and the first point of contact for customers there. The Garner document refers to Garner itself for support and returns; customers in the EMEA region report a problem to Bronneberg first. We arrange support and, where needed, the authorised return. Read Garner’s limited warranty and return policy (PDF, English).

Questions about these conditions? Contact us.