Service
Service and maintenance
Bronneberg supplies Garner machines and takes care of them afterwards: installation, instruction, maintenance and parts, from Helmond in the Netherlands.
Installation and instruction
We deliver the machine, place it and put it into operation at your site. Your staff learn how to operate it safely, how to record each cycle with SCAN-1X or IRONCLAD, and what to do in case of a fault. For DiskMantlers we look at the compressed-air supply in advance.
Maintenance
Our own service engineers carry out periodic inspections and maintenance. For degaussers this includes checking that the machine still delivers its specified field; IRONCLAD keeps a gauss test log for this purpose.
Parts
We supply spare parts for the Garner machines we deliver. Ask us about availability for your machine.
Demonstration
See a machine work on your own media, at your site or in Helmond. Request a demonstration.
Warranty
Garner machines come with Garner’s limited warranty: one year from the date of purchase by the original end user, against defects in materials and workmanship. Some accessories, such as the SSD-1E and the barcode scanner, have 90 days; see the specifications per machine.
Within the warranty period Garner repairs or replaces the product, or supplies replacement parts. The warranty does not cover, among other things, cosmetic or transport damage, consumables, normal wear, damage from misuse, power surges or external causes, service by someone other than Garner or an authorised service provider, modified products, or products with a removed serial number. Returns are only possible with prior authorisation from Garner.
Bronneberg is Garner’s partner for Europe, the Middle East and Africa (EMEA). In case of a problem, contact us first: we diagnose the fault and arrange the repair, parts or authorised return with Garner. The full conditions are in the terms and conditions.
Questions about service or parts?
Call us or send a message; our service team will get back to you.